1 Year Contract Executive, Fraud Operations (NJN)

1 Year Contract Executive, Fraud Operations

Our client is a reputable bank seeking a detail-oriented and proactive Executive, Fraud Operations to support fraud monitoring, investigation, and prevention activities across banking products and services.

Job Responsibilities

• Monitor and review fraud alerts generated through multiple fraud monitoring systems across various banking segments, ensuring timely detection and escalation of suspicious activities.

• Provide round-the-clock fraud monitoring support to facilitate early detection, prevention, and mitigation of fraudulent transactions.

• Investigate fraud alerts for card transactions (Issuing, Acquiring, and ATM) and e-payment transactions using internal systems and scheme-based tools.

• Perform transaction verification and customer confirmation calls to validate suspicious or unauthorized activities.

• Manage and maintain whitelist parameters to reduce false positives while ensuring effective fraud detection controls.

• Handle customer-reported unauthorized or suspicious transactions in accordance with internal policies and regulatory requirements.

• Respond promptly to urgent requests from law enforcement agencies and regulatory authorities, including account freeze instructions outside standard business hours.

• Support internal investigations by providing accurate account and transaction information for reviews, audits, and external inquiries.

• Conduct preliminary investigations into suspected fraud and scam cases, including evidence gathering, case documentation, and escalation where necessary.

• Analyse confirmed fraud cases to identify emerging fraud trends, patterns, and control gaps, and recommend process improvements.

• Handle inbound calls relating to lost card reports, scam/fraud cases, and merchant-related enquiries.

• Support the Cards Authorisation function as part of daily operational requirements.

Requirements

• Minimum Diploma or equivalent qualification.

• Prior experience in Fraud Operations, Fraud Monitoring, or Call Centre Operations within the banking or financial services industry is required.

• Comfortable working on a 24/7 rotational shift, if required.

• Good communication and stakeholder management skills.

• Monthly salary: S$3,500 to S$4,500 (commensurate with experience)

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.