Customer Relations/ Call Centre Officer
RECRUIT EXPRESS PTE LTD
Job scope:
- Display and maintain required level of professionalism, courtesy and competence when interacting with internal and external customers.
- Be adequately equipped to address all queries and concerns raised by external customers.
- Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes/events and other corporate or organisation-wide initiatives.
- Stay informed of key products, services, initiatives, etc to address customers’ queries.
- Assess customer’s interest, propose solutions/alternatives, and solicit relevant feedback.
- Familiarise oneself with and exemplify the organisation’s mission, vision, and core values.
- Propose improvements to existing processes, procedures and operations, particularly pertaining to customer service and call centre operations.
- Upgrade one’s skills and competence through attending courses, training, workshops etc.
- Ensure and maintain cleanliness & safety in the call centre and with its equipment and fixtures.
- E-mails being send to clinics / departments should be addressed to the concerned as instructed.
Requirements:
- Min N/O/A level
- Min 2-3 years of experience in call centre environment
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Please include your full working experience, education background, notice period, expected salary.
Nerissa Goh Jia Ying (R21103899)
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599
We regret to inform that only suitable candidates will be shortlisted for an interview.
