IT Operation Business Analyst

Role Overview

We are seeking a self-managed andIT-savvy professional to support the day-to-day operations and continuousimprovement of existing digital systems. This role suits a hands-on businessanalyst profile who can manage assigned workstreams independently, workdirectly with stakeholders and vendors, and deliver small to medium initiativesend-to-end.

Key Responsibilities

· Manageand support day-to-day operations of enterprise digital and IT systems,including issue tracking, follow-ups, and resolution.

· Manageassigned projects and change requests from requirements through delivery bytracking timelines, actions, and dependencies, and ensuring timely follow-up.

· Engagebusiness users to gather and document functional requirements and translatethem into clear requirements for IT teams or external vendors.

· Coordinatewith external vendors across the delivery lifecycle, including development,user acceptance testing (UAT), deployment, issue resolution, and escalation.

· SupportUAT planning and execution and coordinate rollout activities.

· Maintainproject documentation, meeting notes, status updates, and reports.

· Supportprocurement activities, including quotations, vendor coordination, and contractadministration.

· Organiseand support project meetings, training sessions, and workshops, includingpreparation of presentation materials where required.

· Provideoccasional after-hours system support when required.

Requirements

· Diplomaor degree in Information Systems, Business IT, or a related field.

· 3–6years of experience in IT business analysis, or digital project delivery roles.

· Ableto work independently with minimal supervision and handle multiple prioritiesconcurrently.

· Experiencewith CRM or enterprise digital platforms. Salesforce experience is a plus.

· Comfortableworking with business users and vendors.

· Clearcommunicator, organised, and reliable in follow-through.

Next Step: Ifinterested, you can click on “Apply here” or write an e-mail to ***email_hidden*** with your updated resume.

Dimple Jain

EA LIcence No.91C2918

Personnel Registration No. R22107270