Assistant Engineer, Customer Support

Company Overview

Swisslog Healthcare empowers hospitals with integrated automated transport and pharmacy solutions. We provide end-to-end storage and transport systems for lab samples, medications, and patient-specific therapies, enabling healthcare facilities to operate with precision and confidence.

Job Summary

We are seeking a motivated Assistant Engineer, Customer Support to deliver high-quality technical service and support to our customers.

Responsibilities

• Respond promptly to customer service requests to deliver efficient, high-quality technical support
• Perform scheduled inspections and preventive maintenance on equipment and systems at customer sites to ensure reliability
• Troubleshoot, repair, and perform corrective maintenance to maintain optimal system performance
• Build and maintain strong customer relationships by ensuring service excellence and reliability
• Provide standby technical support outside regular working hours as required

Required competencies and certifications

• Minimum NITEC or higher qualification, or equivalent relevant experience
• Technical training or hands-on experience in servicing equipment and systems

Preferred competencies and qualifications

• Strong interpersonal and communication skills demonstrated through effective customer interactions
• Customer-oriented approach with a proactive and problem-solving mindset