Customer Service Executive (Beauty & Wellness) - HQ

Beauty & Wellness

Location: Central Singapore
Basic Salary + Monthly Allowances + Incentives + Transport Allowances
Work Schedule: 5-day work week (must be able to work weekends)

Working Hours
• Mon – Sat: 10:00 AM – 8:00 PM
• Sun: 10:00 AM – 7:00 PM

Responsibilities

• Support daily operations of the customer service and contact centre team.
• Handle customer enquiries via phone, WhatsApp, email, and online channels.
• Manage appointment bookings, cancellations, and rescheduling requests.
• Provide professional customer service and recommend suitable services and promotions.
• Follow up on customer feedback and resolve issues promptly.
• Maintain accurate customer records and administrative documentation.
• Assist with staff training and provide guidance to team members.
• Work closely with operations teams to ensure smooth customer experience.
• Perform other duties assigned by management.

Requirements

• Minimum 1-2 years of customer service, contact centre, or supervisory experience.
• Strong communication and interpersonal skills.
• Customer-focused with a positive attitude.
• Able to multitask in a fast-paced environment.
• Good problem-solving and organizational skills.
• Comfortable using computer systems and booking platforms.

EA Personnel Name: Lucas Chang
EA Personnel No: R1874043
EA License No: 18C9495