Director, Research

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves

This role leads JLL's APAC Research Data Operations team, ensuring the quality, consistency, and reliability of property market data across more than 20 Asia Pacific markets. You will oversee the data that underpins JLL's research, insights, and Real Estate Intelligence Service client deliverables, collaborating closely with local market Research teams and internal stakeholders. The position requires tactical oversight of the APAC component of JLL Research's offshore data management capability in India.

What your day-to-day will look like

Leading and developing the APAC Data Operations team to support Research teams across the region with timely submission and validation of market data

Establishing data quality frameworks and conducting systematic reviews to identify missing information, inconsistencies, or unusual trends

Directing the preparation and management of datasets using agreed standards and processes, ensuring compliance across all markets

Monitoring key property market indicators and validating trends against real estate fundamentals

Overseeing the maintenance and optimization of databases and systems used to store and deliver research data to clients and internal stakeholders

Driving continuous improvement initiatives and implementing best practices across the APAC Data Operations function including championing the evaluation, testing, and adoption of AI and automation tools that enhance data quality and streamline processes

Managing relationships with offshore data management teams in India and China and onshore stakeholders, setting priorities and monitoring performance

Collaborating with senior stakeholders to align data operations with broader research and business objectives

Reporting on team performance, data quality metrics, and operational efficiency to senior management

Contributing highly specialized expertise in APAC data and methodologies to global data initiatives

Required Qualifications

10+ years of experience in a data operations management role, ideally within a commercial real estate agency or related industry

Proven ability to analyze complex information, identify issues, apply logical problem solving, and effectively communicate findings to diverse stakeholders and senior management

Strong leadership skills with demonstrated ability to manage, mentor, and develop high-performing teams

Excellent project management capabilities with the ability to prioritize multiple initiatives, meet deadlines, and drive results in a fast-paced environment

Exceptional attention to detail with deep expertise in managing data-intensive processes

Bachelor's degree in economics, data science, statistics, mathematics, or a related discipline

Advanced proficiency in MS Excel, including complex formulas and working with large, structured datasets.

Fluency in English with excellent written and verbal communication skills to coordinate with teams across APAC markets and managing offshore operations.

Preferred Qualifications

Proven track record of implementing data quality controls and validation processes

Experience leading teams in the adoption of automation, AI tools, or process improvement initiatives

Previous experience managing offshore or distributed teams

Deep understanding of Asia Pacific commercial real estate markets and how JLL Research materials are leveraged to support the transaction business lines

Mandarin language proficiency is advantageous due to regular collaboration with Mandarin-speaking stakeholders and offshore data operations teams in China.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.