System Administrator (NOC)

We are seeking a System Administrator with at least 1 year of experience in supporting systems and networks within an enterprise environment. Prior experience in a Network Operations Center (NOC) is an added advantage.

In this role, you will function as a Level 1 / Level 1.5 support specialist in a 24/7 enterprise setting, focusing on proactive monitoring, initial troubleshooting, and timely escalation of incidents.

Key Responsibilities

• Manage and support IT infrastructure and data centre operations, including basic administration of systems, networks, databases, and applications.
• Monitor and respond to alerts generated through systems, emails, and other monitoring tools.
• Utilize monitoring platforms such as SolarWinds and Grafana to oversee system and application performance.
• Evaluate alerts to determine severity and business impact, and escalate when necessary.
• Log, track, and update incidents, service requests, and change activities using ITSM tools (e.g., ServiceNow).
• Carry out routine operational tasks, including system health checks and service restarts.
• Follow established incident management procedures to diagnose root causes, resolve issues, or escalate within SLA guidelines.
• Maintain and update technical documentation, particularly for NOC processes and operational procedures.

Requirements

• Diploma in Electrical, Electronic, Computer Engineering, or Information Systems (or equivalent).
• Basic hands-on experience with Windows Server, Linux, and/or Unix system administration.
• Strong analytical and troubleshooting abilities, particularly in fault isolation and issue resolution.
• Customer-focused mindset with attention to detail, patience, and a collaborative team approach.
• Effective communication and interpersonal skills.
• Willingness to learn and develop new technical skills in systems and network technologies.
• Availability to work 12-hour shifts, including weekends and public holidays.