CUSTOMER SERVICE OFFICER

Job Description & Requirements

• Preferably with administrative and/or customer service experience
• Email knowledge is a must
• 6 days’ work week 12-hour shift
• Stationed in the Office and/or Client premises
• Perform general administrative duties and other ad-hoc tasks as assigned
• Supports the day-to-day operations. Proficient in relevant computer applications like MS Word, Excel, and PowerPoint
• Able to work independently with a positive work attitude
• Meticulous
• Assist residents and visitors and attend to their enquiries and feedback.
• Provide issue resolution to residents’ feedback and escalate issues when necessary.
• Answer phone calls and email correspondences from residents, authorized representatives, and contractors.
• Log all calls received promptly and accurately.