Head of Delivery Operations (Manager)

We are looking for an experienced Delivery Operations Manager to take full ownership of our daily delivery function — from driver management and route planning to customer-level on-time performance. This is a hands-on management role with direct responsibility for a team of drivers and all associated delivery logistics.

Key Responsibilities

• Lead, supervise, and manage a team of delivery drivers across three delivery groups, ensuring daily route coverage for all lunch and dinner deliveries
• Plan and optimise daily delivery routes and schedules to achieve reliable, on-time delivery to all customer sites
• Coordinate driver assignments, standby cover, and contingency arrangements for absences or vehicle issues
• Oversee cash collection from customers; assign collection duties to drivers and verify collections against outstanding balances
• Act as the primary point of contact for delivery-related customer issues; resolve complaints and escalate where necessary
• Monitor delivery performance and proactively identify and address recurring delays, route inefficiencies, or driver conduct issues
• Liaise with the management team on operational changes, new customer onboarding, and changes to delivery schedules
• Ensure compliance with all applicable traffic, vehicle, and safety regulations
• Maintain accurate records of delivery activity, collections, and driver schedules

Requirements

• Minimum 3 years of experience in a delivery operations, transport management, or logistics supervisory role
• Degree in Business, Commerce, Logistics, Supply Chain Management
• Proven experience managing a team of drivers or field operations staff
• Strong organisational and problem-solving skills; able to manage multiple priorities in a time-sensitive environment
• Comfortable handling cash collection processes and maintaining accurate records
• Good communication skills in English; knowledge of additional languages is an advantage for coordinating with a diverse team
• Possession of a valid Singapore driving licence is preferred
• Experience in food service, catering, or FMCG last-mile delivery is an advantage

What We Offer

• Competitive salary of $6,500 – $7,500 per month, commensurate with experience
• Stable, full-time permanent position with a growing catering operation
• Direct reporting line to company management with room to shape delivery operations