Import Manager (Airfreight, Freight Forwarding)

TRUST RECRUIT PTE. LTD.

Highlights

Permanent job opportunity
5.25 days work week, normal office working hour
Great remuneration & benefits (with AWS and Variable Bonus)
Great career progression
Location: East

Responsibilities

Team Leadership: Lead, mentor, and support the Airfreight Import Customer Service team to ensure staff effectively manage the full end-to-end import process.
Operational Management: Oversee day-to-day import activities encompassing shipment documentation, carrier coordination, customs compliance, billing, and job closure, while upholding service standards and established procedures.
Process Optimisation: Proactively identify operational inefficiencies, drive process improvements, and support initiatives aimed at enhancing overall workflow productivity.
Performance Management: Monitor team performance against SLAs and KPIs, deliver constructive feedback, and escalate issues to the Manager where necessary.
Customer Escalation Handling: Manage complex import-related customer enquiries and act as the first point of escalation for service-related concerns requiring senior intervention.
Cross-Functional Coordination: Work closely with Airfreight Operations, Customs, and relevant internal departments to facilitate the seamless execution of import shipments.
Compliance & Governance: Support the development and enforcement of import customer service policies, ensuring team adherence to internal procedures and applicable regulatory requirements.

Requirements

Supervisory experience in airfreight import customer service and billing.
Strong understanding of airfreight import processes, documentation, and customs requirements.
Good problem-solving and decision-making skills, with the ability to support operational improvements.
Effective communication and interpersonal skills to manage team and customer interactions.
Ability to motivate staff and ensure consistent service quality.

HOW TO APPLY

Interested applicants, kindly send your resume in MS WORD format to ***email_hidden*** or please click on “ Apply Now” and provide the below details in your resume.

Last drawn salary
Expected salary
Notice period
Reason for leaving

We regret only shortlisted candidates will be notified.

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