Customer Service, Digital Ambassador

· Assist customers with inquiries related to banking products, services, and digital banking platforms.

· Provide guidance on self-service banking channels, including mobile banking applications, online banking platforms, and ATMs.

· Troubleshoot common digital banking issues and escalate complex cases to the appropriate teams when required.

· Deliver prompt, professional, and customer-centric service to enhance customer satisfaction.

· Proactively engage customers to understand their banking needs and recommend suitable digital solutions.

· Educate customers on the features, benefits, and usage of digital banking services and cashless payment options.

· Support customers in the setup, registration, and onboarding of digital banking services.

· Promote the adoption of digital and self-service channels to improve convenience and banking efficiency.

· Maintain up-to-date knowledge of banking products, services, and digital offerings.

· Communicate new features, enhancements, and updates effectively to customers.

· Recommend appropriate banking solutions based on customers' needs and preferences.

· Build and maintain strong customer relationships through proactive engagement and quality service delivery.

· Gather customer feedback on digital services and contribute recommendations for process and service improvements.

· Identify opportunities to introduce relevant banking products and services and refer customers to specialist teams where appropriate.

· Participate in ongoing training and development programs to enhance product knowledge and digital proficiency.

· Adhoc tasks and projects as assigned

· Minimum Diploma in a related discipline

· Minimum 1year of customer service experience

· Able to start immediately or within short notice

Interested candidates, kindly email your detailed resumes in MS word format to ***email_hidden***

Attention to Joseph Koh Wei Jie(R1873431)

Shortlisted candidates will be notified

www.ambition.com.sg

EA Registration Number: R1873431

Data provided is for recruitment purposes only

Business Registration Number:200611680D. License Number: 10C5117