Client Servicing Digital Executive

KEY RESPONSIBILITIES

Client Servicing

• Build and maintain positive relationships with clients.
• Serve as a key liaison between clients and internal teams.
• Understand client objectives and communicate campaign requirements clearly.
• Respond promptly to client enquiries and requests.

Campaign Coordination

• Coordinate digital marketing campaigns across various channels.
• Ensure campaign deliverables are executed according to agreed timelines.
• Work closely with creative, content, media, and operations teams to ensure campaign success.
• Assist in preparing campaign reports and presentation materials.

Project Management

• Track project timelines, deliverables, and campaign milestones.
• Maintain accurate project documentation and meeting notes.
• Ensure smooth workflow and communication among stakeholders.
• Support internal planning and campaign execution processes.

Business Support

• Assist in preparing proposals, presentations, and campaign recommendations.
• Conduct market and competitor research when required.
• Support business development and client retention initiatives.
• Stay informed of digital marketing trends and industry developments.

Additional Duties

• Perform any other duties assigned by management that are aligned with the role.

REQUIREMENTS

Education

• Diploma or Degree in Marketing, Digital Marketing, Communications, Advertising, Media Studies, Public Relations, Business, or related fields.

Experience

• Minimum 1 year of experience in client servicing, account management, digital marketing, media, advertising, communications, or agency environments.
• Fresh graduates with strong internship experience in digital marketing agencies may be considered.

Skills & Competencies

• Strong communication and interpersonal skills.
• Excellent organisational and time management abilities.
• Proficient in Microsoft PowerPoint, Excel, and Word.
• Ability to manage multiple projects simultaneously.
• Detail-oriented and highly accountable.
• Positive attitude and willingness to learn.
• Comfortable working in a dynamic and fast-paced environment.

WHAT WE LOOK FOR

• Passionate about digital marketing and client engagement.
• Strong relationship-building and coordination skills.
• A proactive problem-solver who takes initiative.
• Team-oriented with a collaborative mindset.
• Eager to learn and grow within the digital marketing industry.