PMO Manager

Key Responsibilities

- Own the Applications resource master, skills matrix, allocation register, bench view, leave visibility and 4/8/12-week release forecast.

- Run the weekly Resource Council to match demand against available internal, offshore, bench, vendor or hiring capacity.

- Track open resource demand from approved projects, high-probability pipeline, red-project recovery, service requests and capability initiatives.

- Identify over-allocation, resource conflicts, last-minute assignment risks, long-tenured resource risks and critical SME backup gaps.

- Work with Practice Leads to maintain current skill, proficiency, certification, domain and SME information.

- Work with Deal Assurance to provide capacity confidence before proposal submission or delivery commitment.

- Coordinate sourcing paths including internal redeployment, offshore capacity, vendor resources, contractors or hiring requests.

- Provide capacity gap insights to Portfolio and Performance and capability build signals to Practice and Delivery leaders.

Must-Have Experience and Skills

- Experience in resource management, workforce planning, PMO operations, delivery operations or capacity planning in IT services.

- Strong understanding of project staffing, allocation, utilization, bench management, skill matching and delivery priorities.

- Ability to work with Practice Leads, Delivery Leads, PMs and Sales teams to resolve resource conflicts objectively.

- Strong Excel, Power BI or resource dashboarding capability; comfortable using Microsoft 365 tools.

- Good facilitation and negotiation skills, especially in a matrix organization.

Preferred Experience

- Experience managing onshore/offshore resource visibility and vendor/contractor capacity.

- Familiarity with skills matrices, capability planning, resource forecasting and utilization governance.

- Experience in application delivery, managed services or systems integration environments.

Key Stakeholders

- Apps BU Leadership

- Sales and Account Leads

- Pre-sales and Solution Architects

- Finance and Commercial teams

- Legal and Contracting teams

- Practice and Capability Leads

- Delivery Directors, Project Managers and Technical Managers

Tools and Platforms

- Microsoft 365: Teams, SharePoint, Lists, Planner, Forms and PowerPoint

- Excel and Power BI for reporting and analysis

- PPMS or equivalent project reporting platform, where applicable

- ChatGPT Enterprise for controlled productivity acceleration and analysis support