Skin Therapist

Position Summary

• The Skin Therapist is responsible for delivering professional skin, facial, and wellness treatments while creating an exceptional customer experience that builds trust, loyalty, and long-term relationships.

• The role focuses on providing personalized consultations, recommending suitable treatment programs and home-care solutions, and supporting the achievement of outlet sales and service targets through professional, customer-centric, and conceptual selling approaches.

• The Skin Therapist reports directly to the Spa Manager.

Customer Experience & Service Excellence

• Deliver high-quality facial, skin wellness treatments professionally and consistently according to company standards.

• Create a warm, personalized, and memorable customer experience throughout the customer journey.

• Conduct thorough consultations to understand customers’ skin concerns, lifestyle, wellness goals, and expectations.

• Recommend suitable treatments and home-care solutions based on customers’ needs and desired outcomes.

• Build strong customer relationships to encourage repeat visits, customer loyalty, and referrals.

• Handle customer feedback and concerns professionally with strong service recovery skills.

• Maintain treatment quality, hygiene, cleanliness, and professionalism at all times.

Treatment Consultation & Conceptual Selling

• Educate customers on skin conditions, treatment benefits, treatment plans, and home-care routines in a professional and non-pushy manner.

• Promote and recommend suitable treatment packages, memberships, and retail products through consultation-based and solution-oriented selling.

• Link retail products naturally with treatments to support customers’ long-term skin and wellness results.

• Build customer confidence and trust through strong product knowledge and professional recommendations.

• Achieve individual and team sales targets for treatments, packages, memberships, and retail products.

• Follow up with customers on treatment progress, rebooking, and treatment continuity.

Operational Responsibilities

• Prepare treatment rooms, equipment, and products before and after each treatment session.

• Ensure treatment rooms and work areas are maintained according to hygiene and operational standards.

• Manage treatment time effectively without compromising treatment quality and customer experience.

• Ensure accurate customer records, treatment notes, and consultation details are updated in the system.

• Support outlet promotions, campaigns, events, and operational activities as required.

• Adhere to company SOPs, safety guidelines, and operational procedures always.

Teamwork & Professional Development

• Work closely with the Spa Manager and team members to achieve outlet goals and service standards.

• Participate actively in training, coaching, role plays, and skill development programs.

• Continuously improve practical treatment skills, consultation techniques, communication, and selling capabilities.

• Keep updated on new treatments, products, technologies, and promotional activities.

• Maintain a professional appearance, positive attitude, and strong customer service mindset.

Requirements & Qualifications

• Minimum secondary school qualification or equivalent.

• Professional certification in beauty, skin, facial, preferred.

• Minimum 2 years of relevant experience in as a skin therapist.

• Strong practical treatment skills and skin care knowledge.

• Good communication, consultation, and relationship-building skills.

• Confident in recommending treatments and retail products professionally and naturally.

• Customer-focused, proactive, well-groomed, and service-oriented.

• Able to work in a fast-paced and target-oriented environment.

• Proficient in English and Mandarin preferred.

Key Competencies

• Customer Experience Excellence

• Consultation & Communication Skills

• Conceptual & Solution-Based Selling

• Retail & Package Sales Capability

• Skin & Product Knowledge

• Professional Grooming & Service Etiquette

• Teamwork & Accountability

• Time Management & Operational Discipline