Customer Service Officer (Live Chat/ Call)

• Attend to customer and financial representative enquiries via phone and live chat professionally and promptly.
• Resolve complaints and issues at the first touchpoint wherever possible.
• Maintain accurate records of interactions in the CRM system.
• Ensure timely follow-up on enquiries and escalate when necessary.
• Assess appeals and provide recommendations to management.
• Support additional duties during operational needs or peak periods.

Interested applicants may email resume to ***email_hidden***

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)