Customer Service and Retail Operations Manager (Financial Services)

We are seeking a dynamic leader to architect and enhance our operations within a cutting-edge trading ecosystem. This role is pivotal in delivering exceptional support and accuracy to traders in a high-stakes financial environment.

Responsibilities

• Design and implement comprehensive client onboarding and KYC processes for key Asian markets.

• Own and optimize the customer support technology stack, including CRM, Live Chat, and Ticketing, while creating a detailed service model playbook.

• Collaborate with Risk and Legal teams to ensure operations adhere to industry standards while maintaining rapid execution.

• Master our client portal and CRM to facilitate traders' journeys, ensuring seamless handling of onboarding, funding, and withdrawal processes.

Requirements

• Bachelor’s degree or equivalent experience.

• A minimum of 5 years of experience in brokerage operations, customer success, or fintech support.

• Proven ability to thrive in high-pressure environments and maintain composure during market volatility.

• Strong process-oriented mindset with a focus on implementing preventive measures for recurring issues.

• In-depth understanding of market dynamics and futures mechanics.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

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