Contract Customer Service Officer

• Attend to enquiries and requests from phone calls in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Work collaboratively as a team to clear all queues in the system promptly.

• Attend all compulsory training sessions and team huddles as scheduled or requested by management to maintain service quality and operational alignment.

• Undertake projects or other responsibilities as assigned.

Requirements

• Minimum GCE ’A’ Levels or Diploma holder with relevant working experience.

• Good interpersonal and communication skills

Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]

EA License No. 99C4599