Patient Liaison Officer

RECRUIT EXPRESS PTE LTD

Ensure patient information is updated in an accurate and timely manner
Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices
Support all enquiries from private patients, external and internal stakeholders
Co-ordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met
Arrange admissions and act as the point of contact for patients, doctors and internal stakeholders
Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs
Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity)
Support initiatives to provide go-the-extra-mile service to patients and NOKs
Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary
Co-ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey
Support direct admission and air evacuation

Min Diploma in any discipline
On rotation for 24/7 on-call duties
At least 3-4 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting role

WA me at http://wa.me/+6598326219 or tele me at @sallytsin

For interested candidates, please send your most recent and updated resume to ***email_hidden***

Tsin Chien Yee Sally

R25127272

Recruit Express Pte Ltd

EA License No. 99C4599