RETAIL SUPERVISOR

Ready to grow your retail journey with HOOGA?
Step into a leadership role where people, teamwork, and customer experience come together.

Your Perks & Benefits: Special Staff Discounts 40-hour work package Team-based commission incentives Flexible Benefit Scheme Annual Leave Medical Benefits

Job Responsibilities:

• Assess customers’ needs and provide assistance and information on product features.
• Deliver excellent customer service to ensure high levels of customer satisfaction.
• Supervise and guide retail associates to ensure compliance with store policies and operational procedures.
• Lead and support day-to-day store operations to ensure smooth store functioning.
• Maintain the store’s cleanliness, visual presentation, and stock availability at all times.
• Operate cash registers and handle customer purchases accurately.
• Proactively support in-store promotional activities and contribute to a positive working environment.
• Handle customer enquiries, feedback, and basic issue resolution professionally.
• Perform any other ad hoc duties as assigned by the Manager.

Key Requirements:

• Prior experience in retail or supervisory role preferred.
• Passionate about customer service and creating positive shopping experiences.
• Good leadership, communication, and interpersonal skills.
• Responsible, proactive, and able to work independently as well as in a team.
• Able to multitask and work in a fast-paced retail environment.
• Positive attitude with a willingness to learn and grow.
• Comfortable working on rotating shifts, weekends, and public holidays.
• Keen eye for store presentation and cleanliness standards.