Patient Liaison Officers

Job Responsibilities

• Support all enquiries from private patients, external and internal stakeholders

• Co-ordinate appointments that best match patients’ requests while ensuring all clinical and operational guidelines are met

• Arrange admissions and act as the single point of contact for patients, doctors and internal stakeholders

• Practice good listening and probing skills to understand patients’ / NOKs’ requests and identify their needs

• Ensure good communication with the patients and/or NOKs, to address their queries and requests (e.g. through the choice of words, speed of speech, voice tonality and clarity)

• Support initiatives to provide go-the-extra-mile service to patients and NOKs

• Handle complaints and difficult patients/NOKs tactfully and apply service recovery when necessary

• Co-ordinate appointments with respective stakeholders in the hospitals and chaperone of VVIP/ VIP to ensure a seamless patient journey

• Support direct admission and air evacuation

• Ensure patient information is updated in an accurate and timely manner

• On rotation for 24/7 on-call duties

• Identify service gaps and escalate to supervisors to bridge the identified gaps

• Propose and implement improvement projects to raise productivity as well as to achieve faster, better, cheaper and safer patient care

• Support in the collation of operational and management reports and generation of statistics when required

• Promote and establish collegiality and effective teamwork within the hospital

• Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital polices

• Assist to carry out any other duties assigned

• 'O'/'A' Levels/Diploma

• At least 3-4 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting roles

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Please include your full working experience, education background, notice period, expected salary.

Nerissa Goh Jia Ying (R21103899)

Recruit Express Pte Ltd

Company Reg. No. 199601303W | EA License Number: 99C4599

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We regret to inform that only suitable candidates will be shortlisted for an interview.