Call Centre Officer

Key Responsibilities

• Handle customer enquiries and requests via phone in a professional and timely manner
• Provide accurate information and support to customers and business partners
• Maintain accurate records of customer interactions and service requests in internal systems
• Follow up on enquiries and requests to ensure timely resolution and customer satisfaction
• Escalate complex issues to the appropriate teams when required
• Coordinate with internal stakeholders to support service delivery and operational requirements
• Ensure service requests are completed within established service standards
• Participate in training, team meetings, and continuous improvement initiatives
• Perform ad-hoc duties and projects as assigned
• Comfortable in speaking with customers over the phone

Interested applicants may email resume to ***email_hidden***

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted