Marketing & Experience Lead

Mission

Create experiences that people genuinely enjoy and remember — by bringing together thoughtful products, compelling campaigns, and seamless execution.

At Grain, we believe great experiences are built long before a customer takes their first bite. They're shaped by the products we create, the occasions we design for, the stories we tell, and the countless details that bring everything together.

We're looking for a Marketing & Experience Lead to help connect these dots — turning ideas into launches, campaigns into experiences, and customer insights into better products.

What success looks like

A year from now:

• Grain launches thoughtful and more impactful campaigns and products across key occasions.

• Customer experiences feel more intentional, cohesive, and memorable.

• Marketing initiatives are executed with greater clarity, consistency, and impact.

• Grain, Ember, and Weddings by Grain have a clear roadmap of activities that support growth and brand building.

• Cross-functional projects move faster and more smoothly with strong ownership and coordination.

What you'll do

• Lead campaign planning and execution: Own the planning, coordination, and rollout of major campaigns, launches, and seasonal occasions across Grain, Weddings by Grain and Ember

• Design better customer experiences: Identify opportunities to improve how customers experience our products, services, events, and brand touchpoints.

• Drive product and occasion development: Work closely with internal teams to shape new products, menus, experiences, and offerings that align with customer needs and business goals.

• Own marketing operations and project management: Ensure campaigns and initiatives are delivered on time, with clear priorities, ownership, and cross-functional alignment.

• Translate insights into action: Gather customer feedback, analyse performance, and identify opportunities to improve products, experiences, and marketing efforts.

• Manage external partners and vendors: Work with agencies, collaborators, creators, venues, and suppliers to bring ideas to life.

• Build systems and leverage AI: Continuously improve how we work by developing scalable processes, playbooks, AI-powered workflows, and automations that help the team move faster, make better decisions, and focus on higher-value work.

• Support brand growth across multiple businesses: Help identify and execute initiatives that strengthen Grain, Ember, Weddings by Grain, and future ventures.

We're looking for someone who

• Has strong organisational skills and can bring structure to complex projects.

• Enjoys turning ideas into reality and is equally comfortable thinking strategically and executing details.

• Has a good sense for what makes an experience feel thoughtful, seamless, and memorable.

• Is highly collaborative and enjoys working across teams.

• Can manage multiple projects without losing sight of quality.

• Has strong written and verbal communication skills.

• Is naturally curious about customers and motivated to improve their experience.

• Is excited by emerging technologies and enjoys finding practical ways to use AI, automation, and systems to improve how teams work.

You should include these in your application

• CV or LinkedIn profile

• Creative portfolio or samples

• Tell us about the most memorable dining, hospitality, or customer experience you've had recently. What made it stand out?