CUSTOMER SERVICE OFFICER [PPA2-001-05]

Key Responsibilities:

• Be the friendly, professional first point of contact for all customer enquiries across phone, email, chat, and digital channels
• Deliver prompt, accurate, and empathetic responses that consistently meet and exceed customer expectations
• Log, manage, and resolve customer issues efficiently while maintaining the highest standards of professionalism and care
• Process transactions, bookings, and service requests accurately and with a strong eye for detail
• Follow up proactively with customers to confirm resolution, ensure satisfaction, and strengthen long-term relationships
• Escalate complex or sensitive issues to the relevant departments promptly with clear and complete context
• Maintain accurate CRM records, customer interaction logs, and service documentation at all times
• Collaborate with internal teams to continuously improve customer service processes and uphold consistent service standards

Requirements:

• Minimum Diploma and above
• Cheerful, patient, and genuinely customer-oriented
• Strong communication and problem-solving skills
• Comfortable handling calls or live chat systems
• Able to perform well in a fast-paced service environment

EA License Number: 22C1278

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