F&B Outlet Manager

Daily Operations

• Oversee and manage the daily operations of the restaurant outlet.
• Ensure smooth opening and closing procedures.
• Maintain high standards of cleanliness, hygiene, presentation, and service quality.
• Ensure compliance with company policies, safety regulations, and operational procedures.
• Monitor restaurant facilities and coordinate maintenance when required.

Customer Service

• Lead the team in delivering excellent customer service and guest experience.
• Handle customer feedback, complaints, and service recovery professionally.
• Build strong relationships with regular customers and guests.
• Maintain a welcoming and positive restaurant environment.

Team Management

• Lead, supervise, and motivate service staff.
• Prepare staff schedules according to operational needs.
• Train and develop team members to improve service standards.
• Monitor staff performance, grooming, punctuality, and work attitude.
• Promote teamwork and a positive working culture.

Sales & Business Performance

• Drive sales and identify opportunities to increase revenue.
• Monitor daily sales performance and operational costs.
• Support promotions, events, and business initiatives.
• Ensure proper cash handling and closing procedures.

Inventory & Cost Control

• Monitor stock levels and manage ordering requirements.
• Ensure proper inventory control to minimise wastage.
• Work closely with kitchen/bar teams to maintain product quality and availability.

Events & Coordination

• Assist in planning and executing private bookings, events, and company activities.
• Coordinate manpower, setup, and service requirements for events.