Business Support, Facilities Support

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Additional Information

Job Description Summary

What this job involves

Be optimistic

You need to be on site all the time. It’s the best way to oversee daily operations and give our client great services.

Soft Service/ GMP Supervisor

Soft Service Supervisor will oversee several soft services - Transportation, Cafeteria, Waste Management, Landscaping, and coordinate the vendors and performance delivery. The focus is primarily on ensuring a first-rate customer experience at all times, working closely between operations and clients to embed experience across all our site services.

Planning and scheduling of preventive and corrective maintenance activities for GMP Manufacturing facility space.

Coordinates with service providers, Transportation, Cafeteria, Waste Management, Landscaping, handyman duties, supported by Hard Services Supervisor for engineering related works with deeper complexities .

Performs routine site inspections daily to ensure all office space and infrastructure in good condition and that work complies with all declared safety risk assessment and method statements.

Performs good safe submissions by reporting safety and quality observations. Target 6 submissions per month.

To ensure timely renewal of maintenance and/or service contracts with vendors.

To ensure works carried out by contractors/service providers has been completed satisfactorily and follow up on any deficiencies, if any.

Assists request/complains by employees on facilities need

Works closely with clients and suppliers onsite to identify their facility-related enquiries and requirements.

Maintains a safe and risk-free GMP space environment by following procedures, rules and regulations.

Responsible for handling incoming and outgoing calls including distribution of any messages.

Receive, inform and guide visitors including co-ordination with client employees.

Provide assistance in general administrative activities and any other duties

Participate as a team member in responses to emergency situations for facilities matters

Directing first-line complaints in regards to soft services to Facilities Management team

Ensure compliance with all governmental regulations on behalf of the client.

File all related service reports in their respective folders

Prepare monthly management reports.

Attend Weekly GAD/ Site Lead update Meeting to update all current site activities

Ensure effective completion of all incident reports.

Ensure compliance with Jones Lang LaSalle minimum audit standards.

Manage end user expectations and requirement.

Obtain regular updates from supervisors (of soft services vendors) through weekly/daily briefings to have an overview of the operations of the site.

Provide assistance to users as and when required.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.