Front Desk Agent (Central)

Location: Somerset

Work Hours: 5 days work week

Salary: Up to $2,700

Our client is a globally recognised luxury hotel brand operating an upscale lifestyle property in Singapore's central business district.

Job Scope:

• Deliver a warm and professional guest experience through efficient check-in and check-out processes, accurate reservation handling, room allocation, and prompt resolution of guest enquiries and concerns.
• Ensure seamless front office operations by managing guest accounts, payments, correspondence, luggage coordination, and maintaining accurate records within the property management system.
• Enhance guest satisfaction by providing personalised service, recognising VIP and repeat guests, handling feedback with care, and supporting upselling and loyalty programme opportunities.
• Collaborate effectively with internal departments while maintaining compliance with hotel policies, financial controls, safety standards, and contributing to a smooth and well-coordinated front desk operation.

Job Requirements:

• Diploma or Degree in Hospitality Management or a related field preferred, with 1–3 years of experience in Front Office or guest-facing roles within the hospitality industry.
• Strong communication and interpersonal skills, with the ability to engage effectively with guests and colleagues.
• Familiarity with property management systems (e.g., Fidelio or similar) is an advantage, along with good organisational and administrative abilities.
• Able to work effectively in a fast-paced environment, demonstrating strong problem-solving skills and adaptability.

To apply, kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

SAAY

EA Registration No.: R25139436

EA License No.: 25C2695