AVP, SD - Payment Services

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We’re looking for a proactive AVP, SD Payment Services to join GPS Ops. You’ll support the team’s day-to-day operational delivery, ensure strong administrative control, and help monitor and manage GSC (Global Service Centre) activities to meet service standards, quality, and risk requirements.

In this role you will

• Perform day-to-day operational administration to support GPS Ops activities which covering Payment Services, Account Solutions, Cheque Services (tracking, reporting, coordination, documentation).
• Monitor GSC daily output (queues, volumes, ageing, SLA/TAT performance) and follow up on exceptions.
• Support work allocation / workflow management, ensuring tasks are prioritised and completed within agreed timelines and work closely with internal partners (e.g., GPS, Compliance, Risk, Service Management) to ensure smooth end-to-end delivery.
• Investigate and resolve operational issues, escalating where needed and tracking actions to closure.
• Maintain accurate MI / dashboards / trackers, and provide regular updates to stakeholders.
• Maintain robust controls and audit/regulatory readiness, including timely closure of internal/external audit actions and adherence to Group standards (FIM/BIM).
• Manage operational risk and resilience by monitoring exceptions, ensuring suspense account balancing and timely remediation, activating contingency plans, and escalating material issues appropriately.
• Contribute to process improvements (simplification, standardisation, reducing rework) and support change implementation.

To be successful you will need

• Experience in banking operations / payments / account services or similar operational environment.
• Comfortable with monitoring service performance (SLA/TAT, backlog, ageing) and managing follow-ups with offshore/onshore teams.
• Strong administrative discipline: documentation, trackers, evidence management, attention to detail.
• Good stakeholder management—able to communicate clearly and drive actions across teams.
• Strong Excel/MI skills (pivot tables, basic reporting); familiarity with workflow tools is a plus.
• A risk-aware mindset and understanding of operational controls.

Opening up a world of opportunity

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Issued by The Hongkong and Shanghai Banking Corporation Limited.

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