Assistant Operational Executive

Key Responsibilities

1. Operations Management

• Assist in planning, scheduling, and deploying security guards across assigned sites.
• Monitor attendance, shift allocation, and manpower shortages, ensuring adequate coverage.
• Conduct site visits to ensure guards follow operational procedures and maintain standards.
• Support in handling operational challenges such as guard replacements, emergencies, or client escalations.

2. Client Coordination

• Serve as a secondary point of contact for client inquiries, concerns, and feedback.
• Assist in preparing operational reports and performance summaries for clients.
• Participate in client meetings when required.

3. Staff Supervision & Support

• Support in training, briefing, and orienting security personnel on duties and policies.
• Assist in performance monitoring, discipline management, and welfare of security staff.
• Ensure guards comply with company rules, grooming standards, and operational guidelines.

4. Compliance & Documentation

• Maintain updated records (deployment sheets, attendance logs, incident reports, etc.).
• Ensure compliance with legal, regulatory, and company-specific security protocols.
• Prepare and submit daily/weekly operational reports to the Operations Executive/Manager.

5. Incident & Emergency Support

• Assist in responding to incidents, emergencies, or security breaches as requested.
• Coordinate with guards, supervisors, and management to ensure timely resolution.
• Help with incident documentation and follow-up corrective actions.

6. Administrative & Coordination Tasks

• Support the Operations Executive in resource planning, procurement of uniforms/equipment, and logistics.
• Ensure smooth communication between HR, accounts, and operations for guard-related matters (payroll, onboarding, documentation).
• Provide general administrative assistance within the operations department.

Skills & Competencies Required

• Strong organizational and coordination skills
• Ability to handle operational pressure and multitask
• Good communication and interpersonal abilities
• Basic knowledge of security procedures and guard management
• Proficiency in MS Office (Excel, Word) and reporting
• Problem-solving and decision-making skills
• Attention to detail and strong follow-up habits

Qualifications

• Degree EnGINEERING
• 1–3 years of experience in security operations or manpower management
• Familiarity with local security regulations and industry practices

Work Environment

• Mix of office-based coordination and field visits
• Requires flexible working hours, including weekends or emergency call-outs when necessary