Restaurant Receptionist & Reservations Executive

Customer Reservations & Booking Management

• Manage restaurant reservations through phone calls, WhatsApp, email, and online booking platforms to ensure accurate booking records.
• Confirm, modify, and cancel reservations promptly according to customer requests.
• Organize waiting lists and efficiently accommodate walk-in guests.
• Record guest details, special requests, and dining preferences accurately to enhance customer experience.

Customer Communication

• Respond promptly and professionally to customer enquiries to provide clear and helpful information.
• Coordinate pre-orders, special menus, celebrations, and dietary requirements with guests to meet their needs.
• Provide detailed information on menu items, promotions, operating hours, and restaurant policies.
• Follow up on reservation confirmations and send reminders to ensure guest attendance.

Seating & Table Management

• Plan and arrange seating to optimize restaurant capacity and improve guest satisfaction.
• Allocate tables based on reservation schedules and specific guest requirements.
• Monitor dining flow and adjust seating arrangements to maintain smooth operations.
• Collaborate with service staff to facilitate seamless guest arrivals and departures.
• Manage guest check-in and verify reservations accurately.
• Address guest feedback and escalate issues to management when necessary.

Administrative Duties

• Maintain accurate reservation records and update the customer database regularly.
• Prepare daily reservation reports and compile guest lists for operational use.
• Update booking systems to ensure all information is current and reliable.
• Assist management with additional administrative and operational tasks as assigned.

Coordination & Operations

• Liaise with kitchen and service teams to communicate pre-orders and special requests effectively.
• Support the planning and execution of events, group bookings, and private functions.
• Uphold excellent customer service standards consistently throughout all interactions.

Required competencies and certifications

• Proficient in English (spoken and written).
• Proficiency in other languages will be an advantage.

Preferred competencies and qualifications

• Customer service-oriented
• Excellent communication skills
• Organized and detail-oriented
• Strong multitasking ability
• Proficient in WhatsApp and basic computer applications
• Able to work independently and as part of a team
• Professional and pleasant personality
• Experience in hospitality or reservations is an advantage but not required.