Operations Manager / Senior Operations Manager, Central Kitchen

Job Summary

Lead and manage daily operations of a food and beverage central kitchen, ensuring compliance with risk management, cost control, quality standards, and staff performance. Drive product innovation, process improvements, and cross-department coordination to support business growth.

Responsibilities

• Manage daily operations in the Central Kitchen to ensure efficient workflow and production continuity
• Draft and enforce compliance with Central Kitchen Risk Management policies and assessments to maintain safety standards
• Develop and improve Standard Operating Procedures (SOPs) for new products to enhance quality and consistency
• Liaise effectively with Outlets and relevant departments to coordinate operational activities and resolve issues
• Monitor and control costs, production output, and quality to meet business targets and standards
• Conduct daily roll calls to communicate priorities and align team efforts
• Coordinate overseas work and internship programs to support talent development and operational needs
• Supervise shift scheduling to optimize workforce allocation and coverage
• Train and educate supervisors and staff to improve skills and operational performance
• Set clear goals for staff and monitor their fulfillment to drive accountability and productivity
• Manage recruitment processes to attract and select qualified candidates for operational roles
• Oversee production preparation activities for new store openings to ensure readiness and quality
• Schedule and conduct hygiene inspections and cleaning to maintain food safety and cleanliness
• Maintain accurate documentation and filing systems for operational records and compliance
• Manage ordering processes for outlets and suppliers to ensure timely and accurate inventory supply
• Brainstorm and implement solutions to reduce manpower needs, simplify processes, and maximize production efficiency
• Prepare and arrange product tastings for the Management Team to support product development decisions
• Monitor warehouse inventory levels to prevent shortages and overstocking
• Facilitate smooth transitions across departments by projecting efficient processes and communication
• Conduct research and development for new products and flavors to drive innovation and market relevance
• Monitor and manage labor and food costs to optimize profitability and resource utilization

Preferred competencies and qualifications

• Experience managing an ISO / HACCP certified central kitchen
• Food Safety and Hygiene Level 3 and Level 4 certifications
• Bizsafe certifications
• Minimum 10 years of experience managing a food and beverage manufacturing central kitchen
• Consideration for Senior Operations Manager role for more experienced applicants