Business Operations Director

Position Overview

The Business Operations Director is a strategic partner to the Country CEO and senior leadership team, driving operational excellence across client engagement, leadership effectiveness, talent development, and market presence in Singapore and Southeast Asia. This role ensures disciplined execution of strategic priorities and serves as the operational backbone for regional business growth.

Key Responsibilities

1. Client Engagement & Revenue Growth

• Execute Singapore's client strategy across occupier, investor, and government segments, coordinating business lines to win work from High-Value Target (HVT) clients

• Manage multi-country client engagements including preparing briefing materials, developing meeting agendas, and ensuring systematic follow-up on commitments

• Coordinate monthly client meetings and executive gatherings with SEA HVT decision-makers

• Draft key client correspondence and manage crisis/complaint responses

• Partner with PR/marketing to deliver thought leadership programs across media channels that position JLL as market leader

• Monitor macro-economic trends and incorporate insights into strategic briefings
  

2. Leadership Team Effectiveness

• Support multiple SEA leadership forums (Country Heads, Singapore business line heads, Leasing Advisory heads) by establishing agendas, coordinating presentations, reviewing materials for quality, and driving action item follow-up

• Plan bi-annual SEA face-to-face management meetings for regional leaders

• Work with HR, Finance, and leaders to drive data-informed decision-making and accountability

• Support Country CEO's monthly one-on-ones with direct reports to ensure action items translate into results

• Facilitate strategic initiatives requiring cross-team and cross-market coordination

• Serve as primary gatekeeper for the Country CEO, managing calendar conflicts and protecting time for strategic priorities

• Handle highly confidential assignments requiring discretion and sound judgment
  

3. Talent & Culture Development

• Design and execute impactful SEA townhalls that cascade key messages effectively

• Partner with HR to support the country CEO in coordination/operational efforts across regional HR initiatives and programs.

• Execute leadership newsletter strategy with PR to cascade updates and strategic messages

• Work with communications, marketing, and HR to prepare country communications (videos, press releases, employee events)
  

4. Market Presence & Brand Leadership

• Coordinate speaking engagements and industry forums to ensure JLL leads regional conversations

• Manage social media presence and external communications

• Lead brand enhancement through media opportunities and executive forums

• Manage crisis and issues management to protect organizational reputation

• Coordinate internal and external events that align people and clients strategically
  

Requirements :

• Bachelor's degree in Business Administration, Communications, or related field

• 8+ years in business operations, chief of staff, or strategic program management roles

• Proven track record managing complex, multi-stakeholder initiatives across markets

• Exceptional organizational and project management skills with meticulous attention to detail

• Outstanding written and verbal communication skills for executive-level materials

• Strong commercial acumen with understanding of professional services business models

• Advanced proficiency in PowerPoint, Excel, and data presentation tools

• Experience in matrix organizations with cross-functional teams

• Demonstrated ability to handle confidential matters with integrity and exercise sound judgment
  

Preferred:

• Experience in commercial real estate or professional services

• Experience supporting C-suite executives

• Crisis communications and brand protection experience
  

Core Competencies

• Strategic thinking with ability to connect operations to business objectives

• Exceptional stakeholder management and diplomatic communication

• Disciplined execution and follow-through

• Business acumen including understanding of market dynamics and macro-economic trends

• Agility in adapting to shifting priorities

• Discretion and sound judgment in handling sensitive matters

• Proactive problem-solving and anticipating needs

JLL is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates.