Procurement Operations & System Associate

Procurement Operations & System Associate

Role Summary

The role will be responsible for supporting day-to-day procurement operations, Coupa system administration, user support, and procurement governance activities. The ideal candidate should have hands-on experience with Coupa or similar procurement platforms and a good understanding of procure-to-pay process, and governance requirements.

Key Responsibilities

Coupa System Support

• Serve as a functional subject matter expert for the Coupa suite, including sourcing, requisitioning, contracting, supplier management and risk access modules.
• Provide first-level support to requestors, approvers, procurement business partners, and suppliers on Coupa-related queries and issues.
• Troubleshoot first-level Coupa issues related to requisitions, purchase orders, approvals, receipts, invoices, catalogs, suppliers, and user access.
• Manage Coupa user access requests, role assignments and approval group where applicable.
• Support issue tracking, escalation, resolution, and follow-up with internal teams, IT, or external support teams.
• Assist in Coupa testing activities for system enhancements, upgrades, workflow changes, and new functionality rollouts.
• Maintain Coupa support documentation, user guides, FAQs, and training materials.

Procurement Operations

• Support daily procurement operations across the procure-to-pay lifecycle, including purchase requisitions, purchase orders, goods receipts, invoice matching, and supplier onboarding.
• Perform due diligence screening on new vendors
• Support supplier enablement activities, including supplier registration, profile updates, and Coupa Supplier Portal support.
• Assist users in resolving purchase order, good receipts, supplier, catalog, and approval workflow issues.

Procurement Governance & reporting

• Support procurement governance activities to ensure compliance with internal policies, approval matrices, delegation of authority, and sourcing requirements.
• Monitor procurement controls including open purchase orders, split purchase, and purchase without authorized approvals and other operational exceptions.
• Track procurement KPIs and prepare reports and dashboard for management review
• Support internal and external audit requests related to procurement and Coupa transactions.

• Identify recurring issues and recommend process improvements, automation opportunities, or system enhancements.
• Support data cleansing activities related to suppliers, catalogs, users, approval workflows, and master data.
• Drive system enhancement and process improvement initiatives

Requirements

Experience & Qualifications

• Minimum 2-3 years of relevant experience in procurement operations, Coupa support or procure-to-pay.
• Hands-on experience with Coupa is preferred; experience with other procurement systems such as SAP Ariba, or similar platforms will also be considered.
• Bachelor’s degree in Business, Supply Chain, Finance, or a related discipline.

Skills & Competencies

• Good understanding of procure-to-pay processes, including requisitioning, purchase orders, goods receipt, invoicing, supplier onboarding, and approval workflows.
• Proficient in Microsoft Excel and reporting; experience with Power BI or other reporting tools is an advantage.
• Strong attention to detail, analytical skills, and problem-solving capability.
• Good communication and stakeholder management skills.
• Ability to work independently while collaborating with cross-functional teams.