Digital Ambassador (Banking)

Duration: Mon-Fri

Hours: Office hours

Location: Raffles Place

• Provide prompt and courteous assistance to customers with their general inquiries regarding banking services, products, and digital platforms.

• Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).

• Troubleshoot common digital banking issues and provide immediate solutions or escalate complex issues to the appropriate department.

• Educate customers on the benefits and functionalities of the bank's digital platforms, including online banking, mobile banking, and cashless payment solutions.

• Assist customers with the setup and initial usage of digital banking services, ensuring a smooth onboarding experience.

• Encourage and guide customers to adopt cashless payment methods where suitable, e:

• Maintain a comprehensive and up-to-date knowledge of the bank's latest products, services, and digital offerings.

• Actively learn about new features and updates to digital platforms to effectively communicate them to customers.

• Suggest appropriate digital alternatives or banking solutions to customers based on their individual needs and preferences.

• Participate in training sessions and workshops to continuously enhance product knowledge and digital proficiency.

• Build and maintain strong, positive relationships with customers by providing exceptional service and support.

• Identify opportunities to cross-sell or upsell banking products and services by understanding customer needs and referring them to relevant specialists when necessary.

Requirements:

• Min. A-level / Nitec / Diploma in any field
• No experience required, training is provided

Interested applicants please submit their detailed resumes via email to

***email_hidden***

All applications and personal information received will be treated with the strictest confidence.

Melissa Zhang Zhiqi (Mezzo)

R2197564

Recruit Express Pte Ltd

EA Licence No.: 99C4599