Claim Administrator
RECRUIT EXPRESS PTE LTD
· Ensure accurate policy details (validity, policy number, coverage) input to prevent rework or manual corrections to achieve higher STP rates.
· Cross-check different system.
· Document preparation task including merge, split documents in one submission by determine the policy benefits and provider types.
· Optimize workflows based on high volume claims and achieve it within same day turnaround time.
· Liaise with and follow up with claimants, policyholders and agents on outstanding requirements (if any)
· Build collaborative relationships with and ensure that claims registration are well managed for both internal and external key stakeholders (i.e policyholders, distribution servicing rep, ) to achieve claims business objectives.
· Suggest and participate in process improvement projects/ initiatives/ system enhancement, including establish claims best practices.
· Any other ad-hoc assignments assigned by supervisor.
We are looking for people who
· Minimum Diploma holder with relevant admin duties or customer service experience
· Preferably with 1 to 2 years of administrative experiences
Topaz Liang Huimin (CEI No. R1104500), email to: [email protected]
