Reservations Agent [Hotel/ Central]

Location: Orchard

Working Hours: 5 days work week, shift required

Salary: Up to $2700 + aws + flexi benefit + staff meals

Help Guests Plan Their Perfect Stay

Our client is a leading international hospitality company. They are looking for a customer-focused and detail-oriented Reservations Agent to join their hospitality team. As the first point of contact for many guests, you will play a key role in creating a positive booking experience, converting enquiries into reservations, and ensuring every guest's stay begins with exceptional service.

Key Responsibilities

Reservations & Booking Management

• Manage room reservation enquiries via phone, email, and online channels.
• Process bookings accurately and efficiently while ensuring guest requirements are captured correctly.
• Assist guests with room options, rates, packages, and special requests.
• Maintain accurate reservation records and update booking information within hotel systems.

Guest Communication & Service Excellence

• Deliver professional, friendly, and timely responses to guest enquiries.
• Provide accurate information about hotel facilities, services, promotions, and policies.
• Build rapport with guests and create confidence throughout the reservation journey.
• Handle booking modifications, cancellations, and special requests with care and attention to detail.

Revenue Generation & Sales Support

• Maximise room revenue by identifying upselling and cross-selling opportunities.
• Promote hotel packages, room upgrades, and special offers to prospective guests.
• Follow up on enquiries and potential leads to increase booking conversions.
• Support the achievement of occupancy and revenue targets through effective reservation management.

Administration & System Management

• Ensure all reservation data is accurately entered and maintained in the booking system.
• Monitor room availability and assist with inventory management when required.
• Maintain proper documentation and reservation records.
• Prepare reports and support administrative duties related to reservations operations.

Team Collaboration & Brand Representation

• Work closely with Front Office, Sales, Revenue, and other departments to ensure a seamless guest experience.
• Maintain consistency with the hotel's service standards and brand values.
• Contribute to process improvements and operational efficiency within the reservations function.
• Represent the hotel professionally in all guest interactions.

Requirements

• Previous experience in reservations, customer service, hospitality, or call centre operations is preferred.
• Strong communication skills with excellent telephone and email etiquette.
• Customer-oriented mindset with a passion for delivering exceptional service.
• Good organisational skills and strong attention to detail.
• Comfortable using reservation systems, Microsoft Office, and other computer applications.
• Ability to multitask and perform effectively in a fast-paced environment.
• Sales-oriented approach with confidence in promoting hotel products and services.
• Hospitality qualifications or related experience will be an advantage.

Interested candidates kindly click APPLY NOW to submit your latest CV.

We regret that only shortlisted candidates will be notified.

Search Avenue Pte Ltd

EA License No.: 25C2695

EA Registration No.: R25157669 [Amanda Wee]