Front Desk Officer (Manpower Services)

RAPSYS TECHNOLOGIES PTE. LTD.

Key Responsibilities

Manage and oversee the primary school reception area.
Assist students, parents, contractors, and other visitors arriving in person.
Answer phone inquiries and route messages or coordinate appropriately with school staff.
Attend to contractor requests and contact Operations Support Officers to support school activities as needed.

Take charge of receiving all incoming deliveries at the reception counter, including parcels and mail from suppliers, parents, and students.
Manage the distribution of school keys to authorized personnel and handle the operation of key presses.

Handle student/parent requests under staff guidance, including processing early dismissals, checking financial assistance application statuses, and managing admissions/releases from the school sick bay.
Maintain and update student movement logs (e.g., sick bay visits, early dismissal logs).
Provide photocopying assistance (e.g., student NRIC registration) and distribute certificates or consolidated documents.
Manage student requests for minor logistics such as school uniform items, bandages, and ice-packs.
Collect and forward student assignments, surveys, and administrative returns to appropriate staff.

Perform simple data entry and general administrative tasks (such as document shredding or helping with temperature-taking exercises) as assigned by School Leaders or the Administration Manager.
Handle lost and found items in accordance with Ministry of Education (MOE) policies.
Actively participate in school emergency preparedness exercises (e.g., fire drills, lockdown drills) and handle designated safety equipment like walkie-talkies or emergency mobile phones.

Education: Minimum of GCE 'N' Level Certificate with 3 or more passes.
Experience: At least three (3) years of relevant working experience in front desk, administrative, or customer service-related roles. Prior experience working in a school environment is highly preferred.

Language: Must be proficient and able to converse in English. The ability to also speak either Chinese, Malay, or Tamil is highly preferable to communicate with a diverse pool of parents and visitors.
Technical Literacy: Proficient in using Microsoft Office (Word, Excel, etc.) for basic data entry and document consolidation.
Interpersonal Attributes: Must possess a pleasant demeanor, deliver excellent customer service, and demonstrate the ability to work effectively both independently and within a team environment.