Air Freight Manager

ALIGN RECRUITMENT PTE. LTD.

Salary: up to $7000

Working Day: 5.5 Days

Working Hour: 9am-5.30pm | 9am-1pm (Alt Sat)

Working Location: Alps Ave (nearest MRT Changi Airport)

Overseeing, mentoring, and assisting the Airfreight Import Customer Service team while making sure employees effectively handle all import procedures.
Keep an eye on all daily import operations, such as billing, job closure, customs compliance, shipment documentation, and carrier coordination. Make ensuring that defined procedures and service standards are followed.
Determine operational bottlenecks, put process enhancements into place, and assist efforts to improve workflow effectiveness.
Monitor team performance in relation to SLAs and KPIs, give comments, and report problems to the manager when necessary.
Respond to complicated import-related consumer questions and, if necessary, act as a point of escalation for service problems.
To guarantee that import shipments are executed smoothly, coordinate with Customs, Airfreight Operations, and other departments.
Support the establishment and implementation of import customer service policies and guarantee staff compliance with internal procedures and regulatory standards.

Demonstrated capacity to manage a group of people and improve KPI performance. (15-18 employees in customer service)
Strong proficiency with all aspects of air import procedures. (local operations in singapore)

You may email your resume to ***email_hidden*** for more information.
Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)

JJ Tan (Reg No. R23112681)