Client Relations Executive

Role Overview

Apex Group is seeking a professional and service-oriented Customer Experience & Relations Executive to manage customer enquiries, feedback, complaints, and refund requests. This role plays an important part in maintaining high service standards and ensuring a positive customer experience.

Key Responsibilities

Attend to customer enquiries via phone, email, or in-person in a professional and timely manner

Manage customer feedback, complaints, and service recovery cases

Review and coordinate refund requests in accordance with company policies

Liaise with internal departments and outlet teams to investigate and resolve customer concerns

Maintain proper documentation and records of customer interactions and case outcomes

Follow up with customers to ensure satisfactory resolution of issues

Support initiatives to improve overall customer experience and service quality

Perform administrative duties related to customer service operations

Requirements

Diploma or Degree in Business Administration, Customer Service, Communications, or related field

1–3 years of experience in customer service, client relations, or customer support roles

Experience in the beauty, aesthetics, spa, or wellness industry is preferred

Strong communication and interpersonal skills

Ability to manage customer complaints professionally and calmly

Good problem-solving skills and attention to detail

Proficiency in Microsoft Office and basic administrative systems

Additional Information

Office-based role located at 111 Somerset (Orchard area)

Supportive and professional working environment

Opportunities for career development within the organization

Salary Range: $3,500 - $6,000