Debt Collection Officer

Overview

Job summary

We are seeking a highly motivated and results-oriented Debt Collection Officer to join our team.

Job descriptions & requirements

Key Responsibilities

• Advise customers on debt repayment strategies while emphasizing the importance of settling outstanding obligations and the implications of default.

• Engage customers through telephone, email, and face-to-face interactions to discuss overdue accounts and negotiate repayment arrangements.

• Develop, implement, and manage effective debt recovery strategies to maximize collections.

• Maintain accurate records of customer interactions, payments, and recovery actions.

• Verify and validate customer information received from clients to support collection efforts.

• Provide customers with accurate account information, including outstanding balances and payment details.

• Update collection systems and reports with timely and relevant information.

• Ensure the confidentiality, accuracy, and integrity of customer and account data.

• Attend to customers during scheduled and unscheduled meetings and provide professional support.

• Respond promptly to customer inquiries received through email, telephone, or written correspondence.

• Process debt clearance requests upon receipt and verification of proof of payment.

• Mediate and resolve disputes between customers and clients professionally and efficiently.

• Monitor assigned portfolios to ensure recovery targets and performance objectives are achieved.

• Prepare and submit operational, collection, and performance reports as required.

Minimum Qualifications and Requirements

Mandatory Requirements

• Diploma from a recognized institution.

• Minimum of 2 years' experience in debt collection within a debt recovery agency.

• Strong communication, negotiation, and interpersonal skills.

• Computer literacy with proficiency in Microsoft Office applications.

• Excellent command of written and spoken English.

• High levels of integrity, professionalism, and confidentiality.

• Positive attitude, strong work ethic, and results-oriented mindset.

• Ability to work under pressure and with minimal supervision.

Added Advantage

• Certification in Credit Management, Banking, Finance, or a related field.

• Experience handling large debt recovery portfolios.

• Knowledge of debt collection regulations and industry best practices.

Job Nature

Full Time

Job Location

Woodlands / Singapore

Job Level

Sr. Position