Front Desk Administrator

Key Responsibilities:

• Greet clients warmly and provide excellent customer service both in person and viaphone/email.
• Respond promptly and professionally to client feedback, concerns, or complaints.
• Manage membership inquiries, bookings, cancellations, and class schedules.
• Maintain a clean, organized, and welcoming front desk/reception area.
• Coordinate with instructors to support studio operations, including class scheduling and attendance tracking.
• Maintain accurate client records, attendance tracking, and database updates.
• Handle payment transactions and retail sales of studio packages and merchandise.
• Assist with administrative tasks such as filing, data entry, reporting, and documentation.
• Support studio operations, including inventory management and supply tracking.
• Take initiative to identify issues and resolve problems efficiently to ensure a seamless client experience.
• Collaborate with team members and instructors to maintain excellent service standards.

Requirements:

• Minimum 2 years of customer service experience, preferably in fitness, wellness, hospitality, or front desk environments.
• Friendly, professional, and approachable personality with strong customer service skills.
• Excellent communication and interpersonal abilities.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Reliable, proactive, and able to work independently as well as in a team.
• Basic proficiency in Microsoft Office, scheduling, and POS systems; experience withMindbody or similar software is a plus.
• Willingness to work flexible shifts, including evenings, weekends and public holiday.

What We Offer:

• Competitive salary and performance incentives.
• Staff wellness perks and discounts on classes.
• Friendly and supportive team environment.