Customer Care Representatives – English

Overview

Job summary

We are seeking Customer service Representatives for enhance customer satisfaction to optimize operations while ensuring seamless customer interactions.

Job descriptions & requirements

Responsibilities

• Handle customer inquiries via phone, email, and live chat.
• Assist customers with product information and order placement.
• Respond to customer questions and resolve issues on time.
• Collect and report customer feedback and complaints.
• Support e-commerce after-sales service activities.
• Maintain product knowledge and complete assigned tasks.

Requirements

• College diploma/degree or higher.
• Fluent in English with strong communication skills.
• At least 1 year of customer service, sales, or pre-sales experience.
• Familiarity with e-commerce after-sales support processes.
• Customer-focused, reliable, and highly stable.
• Ability to handle multiple customer interactions efficiently.
• American accent and fluency in it is key.

Job Nature

Full Time

Job Location

Woodlands / Singapore

Job Level

Sr. Position