Consular Response Centre (CRC) Executive

About Ministry of Foreign Affairs

At the Ministry of Foreign Affairs (MFA), safeguarding and advancing the interests of Singapore and Singaporeans through effective diplomacy is at the heart of what we do. MFA has global operations in 50 Overseas Missions worldwide. We pride our success on the efforts of our people, and in every portfolio, everyone has a role to play. Individuals with a keen interest in the public sector will find opportunities to pursue a fulfilling career in MFA.

What you will be working on

As a CRC Executive, you will be involved in the following:

• Responding to consular calls and emails from Singaporeans and their families who reached out to MFA for assistance and keeping relevant MFA Overseas Missions and HQ departments informed.
• Ensuring that requests from the public are responded to, properly e-logged for records and follow-up.
• Maintaining and ensuring the smooth and effective functioning of the MFA CRC and its transformation to a Crisis Management Centre (CMC) during crises.
• Monitoring and reporting breaking news on world events (disasters and emergencies) to MFA's Consular Directorate and working with relevant Overseas Missions and HQ departments to reach out to overseas Singaporeans in the affected area(s).

Requirements

• Singaporeans with strong communication, planning and administrative skills who are committed to serve in the Public Service.
• Able to work a rostered shift schedule, including overnight shifts, weekends, and public holidays.
• Able to work independently and remain calm, patient, and polite when responding to members of the public in distress.
• 2-5 years of experience in similar capacity and experience in managing members of the public would be preferred.

You will be working in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same time.

Only shortlisted candidates will be contacted. If you wish to find out more or hear from our officers, please visit our website at www.mfa.gov.sg/career.