Operations Program Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Operations Program Manager – APAC IFM Contract for BLK

Position Overview

We are seeking an Operations Program Manager (OPM) to oversee programs across the APAC region supporting our Integrated Facilities Management (IFM) contract. You will manage existing programs and drive new initiatives from planning through successful delivery, coordinating and engaging stakeholders and our FM teams across the region to achieve results.

Program Scope

You will manage both region-wide programs and country-specific activities as well as support the overall IFM program across APAC. Program content is diverse and covers the full spectrum of FM operations including hard services, soft services, financials, safety, technology, and people management.

Role Focus

You do not need to be a subject matter expert in every program area. Your expertise lies in successfully managing and delivering programs regardless of scope. You will connect with relevant subject matter experts and formulate effective programs and also engage with the FM teams across multiple countries to get desired results.

Reporting Structure

You will report to the Regional Account Director for the IFM contract and comply with all established processes to ensure smooth progress. Frequently approvals and reports will be needed with internal and client stakeholders.

Key Responsibilities

Program Leadership

Define clear objectives, deliverables, and success metrics for each program

Secure buy-in from internal management and client stakeholders as appropriate

Develop comprehensive program plans, timelines, and budgets

Ensure programs consistently deliver desired results and meet objectives

Coordinate resources across program teams and resolve challenges efficiently

Continuous engagement with the FM teams who are main participants to deliver the desired results

Stakeholder Management

Communicate program status effectively to internal management and clients

Build and maintain strong relationships at all organizational levels

Present information clearly to diverse audiences

Establish relationships with external stakeholders including clients and vendors to enhance program planning and delivery

Manage expectations and navigate competing priorities

Risk and Delivery

Proactively identify risks and develop mitigation strategies

Monitor progress and address issues that threaten program success

Ensure quality standards are met and deliverables are completed on time

Implement corrective actions when programs deviate from plan

Budget Management

Determine budget requirements and obtain necessary approvals

Manage program budgets and track expenditures against forecasts

Report on financial performance with accuracy

Identify and implement cost-saving opportunities without compromising quality

Continuous Improvement

Capture lessons learned and apply insights to future programs

Recommend process improvements to enhance program delivery

Stay current with industry best practices and emerging trends in facilities management

Support for overall IFM program

Preparation of periodical reports and presentations

Team engagement

Consistency across the region through processes

Required Qualifications

Education and Experience

Bachelor's degree in Business, Engineering, IT, or related field

Minimum 5 years of facilities management experience with demonstrated program or project management responsibilities

Experience managing and interacting with teams across multiple countries or regions

Skills and Competencies

Strong organizational, communication, and problem-solving abilities

Ability to lead cross-functional teams and influence without direct authority

Expert proficiency in project management tools including MS Excel, MS Project, and Smartsheet

Capacity to work effectively in a matrixed organization with multiple stakeholders

Adaptability to manage diverse program content across different FM disciplines

Regional role requiring collaboration across APAC time zones and on occasion across the globe

Preferred Qualifications

PMP certification or equivalent project management credential

Experience with IFM or multi-service facilities management contracts

Familiarity with APAC business culture and regional operational considerations

Background in change management or process improvement methodologies

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.