Technician/Senior Technician

At 21 Carpenter, we are committed to delivering exceptional guest experiences through well-maintained facilities and a safe, comfortable environment. We are seeking a hands-on and service-oriented Engineering Technician to support the day-to-day maintenance and upkeep of the hotel.

Reporting to the Director of Finance and Operations, you will play a key role in ensuring that all hotel facilities, guest rooms, equipment, and public areas are maintained to the highest standards. This role is ideal for individuals who enjoy troubleshooting, problem-solving, and working in a dynamic hospitality environment.

Key Responsibilities

Facilities Maintenance & Operations

• Maintain the overall condition, functionality, and appearance of the hotel’s facilities, guest rooms, public areas, and back-of-house spaces.
• Carry out routine inspections and preventive maintenance works to ensure equipment and building systems operate efficiently.
• Attend to and complete maintenance requests promptly, ensuring minimal disruption to hotel operations and guest experience.

Repair & Troubleshooting

• Perform basic repairs and maintenance works, including:

1. Carpentry
2. Painting and touch-up works
3. Plumbing repairs
4. Electrical maintenance
5. Air-conditioning and ventilation systems (HVAC)
6. Furniture repairs
7. Lighting replacement and repairs

• Diagnose and troubleshoot maintenance issues and implement appropriate corrective actions.
• Respond promptly to operational breakdowns and emergency maintenance situations.

Preventive Maintenance

• Participate in the Hotel's preventive maintenance programme to ensure all equipment and facilities remain in good working condition.
• Assist in monitoring maintenance schedules and ensuring work is completed according to established standards.

Guest & Operational Support

• Attend to guest maintenance requests in a professional, courteous, and timely manner.
• Work closely with other departments to support daily hotel operations and maintain service excellence.
• Support special projects, refurbishment works, and other operational initiatives as assigned.

Requirements

Qualifications & Experience

• Minimum 2–3 years of relevant experience in building maintenance, facilities management, engineering, hospitality, or a related field.
• Prior experience in a hotel, serviced residence, commercial building, or facilities environment will be an advantage.
• NITEC, Higher NITEC, or equivalent technical certification in Engineering, Electrical, Mechanical, Building Services, or a related discipline is preferred.

Why Join 21 Carpenter?

• Be part of a luxury boutique hotel with a strong focus on guest experience and service excellence.
• Work in a collaborative and supportive environment where your contributions make a direct impact on hotel operations.
• Opportunities to learn, develop, and grow your technical and hospitality skills.
• Competitive benefits and employee wellness programmes.