VIP Client Relations & Event Manager

G3 (SG) PTE. LTD.

Key Responsibilities

Develop and maintain strong relationships with VIP clients, key accounts, partners, and stakeholders.
Act as the primary point of contact for high-value clients and provide personalised service and support.
Identify opportunities to enhance client engagement, satisfaction, and loyalty.
Proactively manage client enquiries, feedback, and service recovery where required.
Maintain accurate records of client interactions, preferences, and engagement activities.
Implement client retention strategies and initiatives to strengthen long-term relationships.

Design and execute VIP engagement programmes and customer appreciation initiatives.
Curate exclusive experiences, rewards, and events for VIP clients.
Monitor client satisfaction and gather feedback to improve service standards.
Work closely with internal teams to ensure a seamless customer journey across all touchpoints.
Identify opportunities to elevate the overall client experience and brand perception.

Lead the planning, coordination, and execution of corporate, client, marketing, and networking events.
Manage the full event lifecycle from concept development, budgeting, logistics planning, execution, and post-event evaluation.
Coordinate with vendors, venues, suppliers, and external partners to ensure successful event delivery.
Develop event timelines, run sheets, and contingency plans.
Ensure all events are delivered on time, within budget, and aligned with company objectives.
Oversee on-site event management and troubleshoot operational issues when necessary.

Identify and cultivate strategic partnerships that support business objectives and enhance client engagement.
Collaborate with internal stakeholders to create partnership opportunities and sponsorship initiatives.
Support the development of new business opportunities through networking and relationship-building activities.
Represent the company at industry events, networking sessions, and business meetings.

Collaborate with marketing teams to develop promotional strategies for events and client engagement initiatives.
Support brand-building activities through customer engagement programmes and experiential events.
Ensure all client-facing activities reflect the company’s brand values and service standards.
Assist in developing communication materials, invitations, and event-related marketing collateral.

Prepare and manage event budgets and expenditure.
Track and analyse event performance, attendance, and return on investment (ROI).
Monitor client engagement metrics and provide recommendations for improvement.
Prepare regular reports on VIP engagement activities, events, and client feedback.
Ensure cost-effective management of resources while maintaining high service standards.

Build and maintain positive relationships with internal and external stakeholders.
Coordinate cross-functionally with operations, marketing, finance, and senior management teams.
Manage vendor relationships and negotiate contracts and service agreements.
Ensure all stakeholders are informed and aligned throughout event planning and execution processes.