BAU & Operations Support Analyst

This is a BAU support analyst role to support a MNC Bank's Project Anchor, which is migration of IPB business from one legal entity to another.

Key Responsibilities:

• BAU Process Management: Coordinate and manage recurring BAU activities across the Anchor program, including operational reporting cycles, periodic reviews, and routine stakeholder obligations to ensure continuity alongside change delivery.

• Operational & Reporting: Produce and maintain BAU dashboards, KPI/KRI trackers, and operational scorecards, providing management with timely visibility into business-as-usual performance metrics.

• Issue Resolution & Escalation Support: Serve as the first point of contact for BAU operational issues, triage, and route queries to the appropriate workstream or function, and maintain an issues log with resolution timelines.

Experience:

• Essential: Project Management/Business Analyst with experience of 5+ years.
• Desirable: Project Management Officer having operational support exposure in his previous roles

Competencies:

• Candidate should have prior exposure/experience for running projects at operational levels in his/her BAU capacity

Must Have Skills:

• Business-As-Usual (BAU) Operations Management

• Issue Management, Tracking & Resolution

• Stakeholder Management & Communication

• Project Coordination & PMO Support

• KPI/KRI Monitoring and Performance Reporting

• Risk, Issue & Escalation Management

• Process Improvement & Operational Excellence

• Data Analysis, Validation & Reporting

• Documentation, Governance & Status Reporting

The work location is at CBP.