Pharmacy Strategy Manager

Location: Singapore
Employment Type: Full-Time
Salary: SGD 12,000 per month
Reporting To: Senior Leadership Team

Position Summary

The Pharmacy Strategy Manager will serve as the organization's pharmacy subjectmatter expert and lead strategic pharmacy initiatives across the business. Thisrole is responsible for pharmacy-related governance, complaint management,operational improvement, regulatory compliance, and supporting pharmacyintegration within the eAMATA remote patient monitoring platform and relatedcare programs.

The successful candidate will work closely with senior leadership, clinicalteams, operations, technology, and external stakeholders to ensure the deliveryof safe, compliant, and patient-centric pharmacy services while supporting theorganization's growth objectives.

Key Responsibilities

Pharmacy Strategy & Leadership
• Develop and execute pharmacy-related strategic initiatives aligned withorganizational goals.
• Provide leadership and guidance on pharmacy operations, best practices, andregulatory requirements.
• Identify opportunities to improve pharmacy services, operational efficiency,and patient outcomes.
• Support business growth initiatives involving pharmacy services andhealthcare innovation.

Pharmacy Complaint & Quality Management
• Serve as the primary owner of all pharmacy-related complaints, escalations,and investigations.
• Conduct root cause analysis and implement corrective and preventive actions(CAPA).
• Monitor complaint trends and recommend service and process improvements.
• Ensure timely resolution of pharmacy-related issues while maintaining highservice standards.

Digital Health & eAMATA Support
• Provide pharmacy expertise and support for the eAMATA remote patientmonitoring platform and related care programs.
• Collaborate with clinical, operations, and technology teams to ensuremedication management processes support patient care objectives.
• Contribute to the development and implementation of innovative care deliverymodels that integrate pharmacy services with remote patient monitoring.
• Identify opportunities to improve medication adherence, patient engagement,and clinical outcomes through digital health initiatives.
• Serve as the pharmacy subject matter expert for pharmacy-related workflows,protocols, and patient safety considerations within eAMATA programs.

Regulatory & Compliance
• Maintain up-to-date knowledge of pharmacy regulations, professionalstandards, and healthcare policies.
• Ensure all pharmacy-related activities comply with local regulatoryrequirements and company policies.
• Support audits, inspections, quality reviews, and accreditation activities.
• Develop and maintain pharmacy-related policies, procedures, and governanceframeworks.

Stakeholder Management
• Partner with internal and external stakeholders to improve pharmacy servicesand patient experience.
• Act as the pharmacy representative in strategic projects and cross-functionalinitiatives.
• Provide pharmacy expertise to leadership during planning, evaluation, andimplementation of new programs.

Team Leadership
• Provide guidance and mentorship to pharmacy personnel as assigned.
• Foster a culture of quality, accountability, collaboration, and continuousimprovement.

Qualifications

Required
• Bachelor of Pharmacy (BPharm) or Doctor of Pharmacy (PharmD).
• Registered Pharmacist with a valid practicing license.
• Minimum 5 years of pharmacy experience.
• Minimum 3 years of leadership, management, or strategic pharmacy experience.
• Strong understanding of pharmacy operations, quality management, andregulatory compliance.
• Experience managing pharmacy complaints, investigations, and qualityimprovement initiatives.
• Excellent communication, stakeholder management, and problem-solving skills.

Preferred
• Experience in compounding pharmacy services.
• Experience in digital health, remote patient monitoring, chronic diseasemanagement, population health, or integrated care programs.
• Experience in healthcare strategy, operations, or service development.
• Project management experience.
• Additional management or business qualifications are advantageous.