PR Manager - KTV

BLCK Hospitality is a growing multi-outlet nightlife group operating multiple venues across Singapore. We are focused on strengthening our operations, improving team structure, and building the right foundation for long-term growth.

Job Responsibilities

• Build and maintain strong relationships with guests, regular customers, corporate clients, and key partners.
• Drive customer engagement, table reservations, bookings, and event attendance.
• Actively promote the venue’s events, promotions, packages, and special nights to customers.
• Manage guest lists, VIP arrangements, bottle service coordination, and customer preferences.
• Ensure guests receive excellent service and personalised attention throughout their visit.
• Work closely with the operations, floor, marketing, and service teams to ensure smooth guest experience.
• Handle customer feedback, complaints, and special requests professionally.
• Support the planning and execution of private events, corporate bookings, and promotional activities.
• Develop and maintain a strong customer database for future promotions and follow-ups.
• Achieve sales, booking, and customer retention targets set by the company.
• Represent the company professionally and uphold the brand image at all times.
• Perform any other duties assigned by management.

Requirements

• Prior experience in KTV, lounge, F&B, hospitality, PR, guest relations, or sales will be an advantage.
• Strong network of customers, VIP guests, corporate contacts
• Good communication, interpersonal, and relationship-building skills.
• Confident, outgoing, presentable, and service-oriented.
• Able to work in a fast-paced nightlife environment.
• Sales-driven and able to meet booking / revenue targets.
• Able to work evenings, weekends, public holidays, and late-night shifts when required.
• Good problem-solving skills and able to handle difficult guests professionally.
• Bilingual ability will be an advantage.

What We Offer

• Competitive basic salary with incentive / commission.
• Opportunity to grow with a dynamic nightlife / hospitality brand.
• Performance-based rewards for achieving sales and guest engagement targets.
• Energetic and fast-paced working environment.