Customer Service Executive – Trust & Safety (Japanese Bilingual)
RAPSYS TECHNOLOGIES PTE. LTD.
Key Responsibilities
Incident Investigation: Serve as the immediate point of contact for urgent, high-priority safety incidents reported by platform users and partners.
Ecosystem Enforcement: Review sensitive cases, make objective decisions inline with safety standards, and execute account containment measures (such as suspensions or security locks).
Data Logging: Accurately categorize and tag incoming accidents, physical safety threats, or fraud incidents across internal platforms.
Professional Correspondence: Conduct formal correspondence with reporting parties to document facts while maintaining high emotional composure and professional brand alignment.
Candidate Requirements
Language Skills (Mandatory)
Japanese: Native level proficiency. Complete mastery of written and spoken professional Keigo (敬語) is strictly required.
English: Business level proficiency (required for internal tools, training materials, and regional team collaboration).
Education & Visa Eligibility (For Malaysian Work Permit Process)
Bachelor’s Degree: Open to any discipline (Fresh graduates welcome if they meet experience requirements).
Diploma Holders: Requires a minimum of 2 to 3 years of verified corporate work experience.
High School / Vocational Graduates: Requires a minimum of 5+ years of continuous, relevant corporate work experience.
Core Skills & Experience
At least 6 months of professional customer support or service environment experience.
High Emotional Intelligence (EQ): Absolute composure and resilience when handling sensitive, distressing, or highly escalated situations.
Technical Literacy: Proficiency with Google Workspace, Microsoft Office, and navigating multi-screen system tools.
Preferred: Experience handling sensitive cases, or a background in crisis centers, law enforcement, or social work.
Salary & Package Breakdown (Converted to SGD)
Basic Monthly Salary: SGD 3,700 (Fixed)
KPI Performance Bonus: Up to SGD 120 / month
Shift Allowance: Up to SGD 180 / month
Total Potential Monthly Earnings: Up to SGD 4,000
Shift & Training Details:
Operations: 24/7/365 continuous rotational environment (8 active working hours + 1.5 hours of break time per shift). 2 rotational days off per week.
Paid Onboarding: 5 to 6 weeks of comprehensive, mandatory daytime training (9:00 AM – 6:00 PM).
Benefits & Full Relocation Support
Leave Entitlement: 12 days Annual Leave, 14 days Sick Leave, 3 days Compassionate Leave.
Public Holidays: Earned replacement leave provided for working on regional public holidays.
Health Coverage: Premium Medical, Dental, and Life Insurance.
Workplace Perks: Fully catered free lunches and snacks served daily inside the corporate dining space.
Full Expat Relocation Package (Assisted in Japanese):
Full corporate sponsorship and processing of your Malaysian Employment Pass / Work Permit.
One-way flight ticket from your home country to Kuala Lumpur.
2 weeks of complimentary hotel accommodation upon arrival to ease your housing search.
Direct airport pickup service delivering you straight to your temporary hotel residence.
