Job Description: Remote Cantonese Interpreter (US Healthcare Support)

Position Type: 6 Months + 12 Months Contract (Renewable / Not Permanent)

Work Location: 100% Work from Home (Open to any nationality)

Schedule: 5 Days a week (Monday to Friday) | Fixed Saturday & Sunday Off

Shift Hours: Permanent Night Shift (9:00 PM – 6:00 AM or 10:00 PM – 7:00 AM) – 9-hour working shift including a 1-hour break.

Job Summary

This position provides accurate, real-time Over-the-Phone consecutive interpretation in a first-person style. The interpreter facilitates communication between English speakers and Cantonese speakers across various industries, primarily supporting a vital US-based Healthcare project where you will act as a communication bridge between doctors and patients.

Important Track Assignment: This role is strictly for Cantonese language support. Candidates must have exceptional, professional English proficiency in addition to fluent Cantonese. Please note that language tracks are fixed upon hire; employees cannot switch language tracks (e.g., Cantonese to Mandarin) later.

Key Responsibilities & Accountabilities

• Provide accurate, real-meaning consecutive interpretation over the phone between healthcare professionals and patients.

• Manage tone, pace, neutrality, and professional demeanor during live, on-call sessions.

• Seamlessly filter and translate medical context and conversations without altering the original meaning or adding personal opinions.

• Handle urgent, stressful, or sensitive medical calls with absolute composure.

• Ensure strict compliance with global privacy, data protection, and medical confidentiality standards.

Requirements, Skills, and Abilities

• Language Proficiency: Strong speaking, reading, and comprehension fluency in Cantonese, paired with excellent, advanced English fluency (B2+/C1 level).

• Education: High School Graduate, SPM, Diploma, or Bachelor’s degree holders.

• Experience: Open to all experience ranges (0 to 5 years). We welcome fresh graduates/freshers, experienced translators/interpreters, or Customer Service/BPO professionals.

• Nationality: Open to any nationality—anyone who meets the language criteria and can work remotely is highly encouraged to apply.

• Home Setup: A quiet, private, and dedicated workspace at home with a stable internet connection suitable for live, confidential audio calls.

Compensation Package (Converted to SGD)

• Basic Salary: SGD 1,260 – SGD 1,510 per month (Negotiable up to SGD 1,575 based on experience)

• WIFI / Internet Allowance: SGD 47 per month (For WFH setup)

• Night Shift Allowance: SGD 8 per night (Approx. SGD 175 per month based on 22 working days)

• Performance Incentive: Based on performance metrics

• Total All-Inclusive Monthly Earnings: SGD 1,575+

Comprehensive Corporate Benefits

Medical & Health Coverage (Covers Self, Spouse, & Children)

• In-patient Medical Coverage: Up to $80,000 USD per individual annually.

• Out-patient Medical Coverage: Up to $250 USD per claim (with a 15% co-payment).

• Dental Care (Extractions & Fillings): Up to $500 USD per year (Claimable after 90 days).

• Dental Care (Scaling): Up to $50 USD per year (Claimable after 90 days).

• Optical Benefits: Up to $120 USD for glasses/exams per individual (Claimable after 1 year).

Leave Entitlements & Public Holidays

• Public Holidays: 20 days per year.

• Annual Leave (AL): 10 days for the first 2 years (prorated), increasing to 12 days after completion of 2 years.

• Medical Leave (ML): 14 days per year (as per Labor Law).

• Maternity Leave: 98 consecutive days for female associates.

• Paternity Leave: 7 days for male associates.

• Bereavement Leave: 3 working days for the loss of immediate family members.